Frequently Asked Questions
Order
Our designs are created in our Berlin studio - sculptural, textured, and wearable. Every piece is crafted from recycled 925 Sterling silver, finished with either 18K gold or white rhodium plating. Our stones are lab-grown cubic zirconia: brilliant, durable, and made without mining.
We care about ethical working conditions, responsible manufacturing, and high-quality materials. Our pieces are made in Germany and in Responsible Jewellery Council-certified workshops in Thailand using recycled Sterling silver. Learn more about our partners here.
Vermeil is a particularly durable type of gold plating, whereas multiple layers of 18K gold are applied over a Sterling silver base.
A lab-grown stone with brilliance similar to diamonds, made without mining. With an 8.5 hardness rating on the Mohs scale, it's durable and ideal for everyday wear.
Every order arrives gift-ready in plastic-free, paper-based packaging at no extra fee.
Each ring product page includes a sizing guide. You can also request a free ring sizer from us there.
Delivery
Within Germany, shipping usually takes 1 to 3 business days. For other EU countries, 3 to 7 days. You'll receive a tracking number with your shipping confirmation.
We offer free shipping on all orders within the EU.
We currently only ship to countries within the EU.
For shipping to non-EU-countries, please contact us at hello@nataliegrassi.com. Note that for orders outside the EU, customs duties and import taxes may apply and are the responsibility of the customer.
Send us an email at hello@nataliegrassi.com as soon as possible. We process orders quickly, so we can't guarantee changes, but we'll do our best.
Returns & Exchanges
You can return unworn jewelry in its original packaging within 30 days. Return shipping is free within the EU. You’ll find all the details in our return policy.
No problem - return it for free and choose between an exchange, store credit, or a refund.
Warranty & Repairs
Our jewelry is made to last, but if something goes wrong, we've got you covered with our 2-year warranty. Learn more here.
Yes. Cost and turnaround depend on the piece. Contact us at hello@nataliegrassi.com and we'll give you an estimate.
Jewelry Care
Sterling silver can oxidize due to exposure to humidity, chemicals, and air. Clean with a soft polishing cloth and warm, soapy water to restore the shine. Dry completely after cleaning and store in a clean, dry, airtight place.
Our gold plating is very durable and consists of several layers of 18K gold applied to the Sterling silver base. Still, it needs some care. Remove before showering, washing hands, or exercising. Avoid contact with perfume, creams, chemicals, and water. Store in a dry place.
Store your pieces in a jewelry pouch when not wearing them. Keep away from moisture, chlorinated or salt water, and beauty products. Clean gently with a soft microfiber cloth and avoid polishing pastes, as they may wear down the protective layer.
Still have questions?
Drop us a line at hello@nataliegrassi.com.



