Frequently Asked Questions
Order
Our designs are created by us in Berlin - modern, sculptural, and never basic. You won’t find them anywhere else. Every piece is crafted from 925 sterling silver and finished with either high-quality 18k gold vermeil or white rhodium.
Our pieces are made in Germany and in RJC-certified workshops in Thailand. We care deeply about fair working conditions, responsible manufacturing, and high-quality materials. Learn more about our partners here.
Our packaging is always high-quality, plastic-free, and perfect for gifting - with no extra fee for you. Treat yourself to a jewelry-selfcare moment.
You’ll find all the info you need in our ring size guide. Still unsure? You can order a ring sizer directly from us, free of charge, through the size guide on the product page.
Vermeil is a particularly durable type of gold plating. A thick layer of 18k gold is applied over sterling silver. That means you get fine jewelry with a golden glow, and without the price tag of solid gold.
Delivery
Within Germany, shipping usually takes 1-3 business days. For other EU countries, it’s typically 3-7 days. Of course, you’ll receive a tracking number.
We offer complimentary free shipping on all orders within the EU.
We currently only ship to countries within the EU.
For shipping to non-EU-countries, please reach out to us at hello@nataliegrassi.com. Note that for orders outside the EU, customs duties and import taxes may apply. These are the responsibility of the customer.
If you would like to cancel your order or change your shipping address, please send an email to hello@nataliegrassi.com. Our team are doing their best to get each shipment out to you as quickly as possible, so we might not be able to change or cancel your order in time.
Returns & Exchanges
You can return unworn jewelry in its original packaging within 30 days. Shipping is free within the EU. You’ll find all the details in our return policy.
No worries - if your piece doesn’t fit, you can return it for free and choose between an exchange, a store credit, or a refund.
Warranty & Repairs
Our jewelry is made to last - but if something goes wrong, we’ve got you covered with our 2-year warranty. Learn more here.
Jewelry Care
When you're not wearing your pieces, store them in a jewelry pouch. Keep them away from moisture, chemicals, chlorinated or sea water, and beauty products. You can clean them gently with a soft microfiber cloth - just avoid polishing pastes, as they may wear down the protective layer on your jewelry piece.
Still have questions?
We’re here to help - just drop us a line at hello@nataliegrassi.com.